§000 · Terms of Service · BT-LEG-T001

The rules of the house.

Effective 04 Apr 2026Last rev. v 2.4Supersedes v 2.3 · 2025.11Governing Delaware, USA

These terms govern your use of BlameTrail. We've tried to write them in English — each section has a plainspeaknote. If the plainspeak ever conflicts with the formal clause, it's our drafting error; tell us and we'll fix it. The formal clause controls.

01The deal

By creating an account or using the Service, you agree to these Terms and our Privacy Policy. "You" means you as an individual and the organization you represent. "We," "us," and "BlameTrail" mean BlameTrail, Inc.

If you click "I agree" or use the product, you've agreed. If you're here for your company, you're agreeing on their behalf — make sure you're allowed to.

02Your account

Eligibility. You must be at least 18 and able to form a contract.
Accurate information. Sign up with a real name and a real work email.
Security. Keep your credentials safe. Notify us immediately at [email protected] if you suspect unauthorized access.
Team owners. The workspace owner is responsible for the acts of users they invite, for billing, and for managing access.

03What you can do

Use BlameTrail to monitor your infrastructure, run incidents, orchestrate on-call, and generate postmortems for your organization, its subsidiaries, and its customers (per your agreement with them). Share the output freely.

04What you can't do

Reverse-engineer, decompile, or attempt to extract the source code of the Service (except as allowed by law).
Use the Service to send unsolicited communications ("pagespam"), harass individuals, or conduct denial-of-service attacks.
Upload malware, illegal content, or data you don't have the right to process.
Build a competing product by scraping our UI, model outputs, or documentation.
Resell the Service or provide it as a managed service to third parties without a reseller agreement.

Don't use us to spam people, don't hack us back, don't rebrand us. Everything else, within reason, is fair game.

05Your data, your data

You own everything you or your users put into BlameTrail — "Customer Data." We claim no ownership of it, don't train our models on it (unless you opt in, per workspace, explicitly), and won't use it for any purpose other than operating the Service for you.

You grant us a limited, worldwide, royalty-free license to host, process, transmit, and display Customer Data solely to provide the Service. This license ends when you delete the data or your account.

06Our stuff

The Service, its models, the dashboard, the docs, the brand — that's ours. You get a non-exclusive, non-transferable, revocable license to use it while your subscription is active and in good standing.

07Fees, billing, refunds

Subscription plans. Monthly or annual. Prices in USD.
Auto-renewal. Subscriptions renew automatically unless cancelled before the renewal date.
Free plan.Rate-limited, may change with 30 days' notice.
Refunds. Pro-rated on written request within the current billing period for a material, sustained outage.
Late payment. 1.5%/month or the legal max, whichever is lower.

08Uptime

We don't yet offer a signed uptime SLA with service credits on any plan. Every tier is currently best-effort: we work hard on uptime and post status honestly, but we make no contractual guarantee. If that changes, this section will say so explicitly.

Enterprise customers who need a contractual uptime commitment should contact us — we can discuss custom terms.

09Security & incidents

We maintain an information security program — encryption at rest, hash-chained audit log, SSO via WorkOS, SSRF-hardened outbound calls. Report security issues to [email protected]. In the event of a confirmed security incident affecting your data, we notify you within 72 hours.

10Warranty disclaimers

Except as expressly stated, the Service is provided "as is" and "as available." We disclaim all implied warranties — merchantability, fitness for a particular purpose, non-infringement.

We're tooling, not a silver bullet. We'll do our best. We can't promise we catch everything, every time.

11Limitation of liability

To the maximum extent permitted by law, our aggregate liability is limited to the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) US $100.

12Indemnity

You'll indemnify us for third-party claims arising from your Customer Data or your breach of these Terms. We'll indemnify you for third-party claims that the Service, used as intended, infringes their intellectual property.

13Termination

Either party may terminate for convenience with 30 days' notice, or for material breach with 15 days' notice and a chance to cure.

14Governing law & disputes

These Terms are governed by Delaware law, without regard to conflict-of-law principles. Disputes go to binding arbitration in New York, NY under JAMS Streamlined Rules.

No class actions. Disputes are resolved individually.

15Changes to these terms

We may update these Terms. For material changes, we'll email account owners 30 days before the new version takes effect.

Questions? [email protected]Privacy policy →